Job Ref: 215290405

Date: 2021-12-01 10:32:49

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CUSTOMER SERVICE TEAM MANAGER ROLE AVAILABLE.

At interaction Recruitment we are proud to be able to represent our well-established client and are happy to announce due to ongoing expansion a new team manager role is now available.

Hours of work require full flexibility Monday-Sunday between the hours of 08.00:20.00

***Competitive Salaries Offered 

 The role of a Customer Services Team Leader –

The successful candidate will have a proven track record of leading and managing team in a busy call centre environment, excellent coaching and motivating techniques as well being a credible leader with ability to get the best out of your teams.

Lead and manage team delivering & exceeding business KPIs 

Provide regular coaching on an individual and team basis working towards achieving targets 

Identify training needs of lower performing staff and take remedial action by structuring individual development plans and solutions using the SMART or STAR approach 

Ensure that information is communicated effectively and in a timely fashion 

Liaise with line managers and key stakeholders regards maximising campaign revenue/ growth 

Key Attributes of a Customer Services Team Leader:

Can successfully demonstrate experience in managing a team, within a customer service environment 

Have excellent communication skills and the ability to negotiate effectively 

Strong leadership skills with the ability to coach and motivate others, target driven and motivated to achieve both personal and team goals.

Key Benefits of working with our client: 

25 days holiday + bank holidays (33 days total per annum) 

Private pension with employer matched contributions 

Cycle-to-work scheme 

On-site subsidised canteen 

A dedicated, continuous training program 

Great opportunity for advancement within the company across a variety of roles.

Apply now via the link available, alternatively contact – (url removed)

INDBKS

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