Job Ref: 212239677

Date: 2021-01-12 14:37:55

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Our Client is looking for a native or fluent Swedish Customer Service Advisor to join their team. As a Customer Experience Advisor, you are passionate about customer service and interacting with customers to answer questions, resolve issues and deliver a great customer experience every time! Working in a dynamic environment, where no 2 days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

WHAT WILL YOU BE DOING? • Interacting with customers to deliver pre-sales and post-sales support by providing 1st call resolution for the majority of customer queries, owning the resolution of complex cases and resolving customer complaints with the aim to deliver increased customer loyalty • Responding to and processing customer requests in a timely manner to ensure these requests are resolved and followed up as appropriate, escalating when required • Being the voice of the customer to internal stakeholders • Achieving personal and business goals

WHO ARE WE LOOKING FOR? • You have a strong passion for delivering great customer service • Enthusiastic to work in a fast paced and challenging environment • Excellent communicator at all levels (in person, written, telephone) • Great attention to detail while multi-tasking • Min 2 years’ experience in a customer service environment

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