Job Ref: 212612245

Date: 2020-10-19 10:12:48

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Our client, The Open University is a public distance learning and Research University, and one of the biggest universities in the UK for undergraduate education.

The staff are committed to putting their students first and to supporting them to realise their potential. Study with the OU is more than just education – it is life changing learning, do you want to be part of this team?

The OU are looking to recruit a number of Student and Recruitment Advisors starting on Monday 9th November until 29th January 2021 in their Milton Keynes office. This role is full time, working 37 hours a week, paying £10.46ph.

The role involves providing proactive support and information to enquirers and students on all aspects of registration and to subsequently reserve and register students, whilst adhering to service policy and practice. We also support students studying with us, by providing information and triaging queries to other departments within the university, where appropriate.

This role is currently required to work from home and the office. Hours are 8:00 – 18:00 Monday to Friday. There are no late's or Saturday shifts however this could change. If the requirement is to introduce the shift pattern below, all new members of staff will work to this pattern or as agreed, with their Team Manager.

The role is within a contact centre so will require flexible working hours within a range from 08:00 to 20:30 Monday to Friday and 09:00 to 17:00 on Saturdays (working one Saturday in four on average, with a day off in the week). Full details available on request.

The role will involve significant telephone work over the coming months (including making a large number of outbound calls), email, webchat and other mediums as necessary from home and in the office environment. They also make use of computerised database systems to maintain customer, company and enquirer details

This role involves an initial 3 weeks full time training until Friday 27th November 2020 and will be conducted online at home. You'll need to be either already comfortable with, or at least open to interacting with others via a webcam. Throughout training normal office hours will apply and no annual leave is allowed during this period.

We are working to a specific recruitment process for this role and this is as follows: –

Data entry assessment
Telephone interview by Manpower Consultant
Interview with the Open University Team Managers via Video Skype

If you are interested in the role and require more information, please email or call (phone number removed), we look forward to hearing from you

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