Job Ref: 213812672

Date: 2021-05-21 17:54:33

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Site Visits Scheduler

Temporary to Permanent role

Milton Keynes

£10.00 per Hour, plus Holiday pay

We are looking for a highly organised and customer focussed individual with strong administration skills to support our client on a temporary to permanent basis. You will need to have a confident and professional telephone manner and be used to working on multiple systems as you will be contacting clients, engineers and suppliers to arrange site visits.

Hours of work: 37.5 Hour week, Monday to Friday

Key responsibilities of the Scheduler will include but are not limited to:

Book site visits for engineers
Liaise with clients, suppliers and engineers to achieve the best fit
Investigate and resolve errors affecting the quality and completeness of Customer Data
Work closely with the Field Engineers to ensure the balance between quality and quantity of work is achieved in the most efficient way
Daily appointment booking
Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
Provide support to your colleagues on complex queries by sharing skills and knowledge
Working closely with other teams to ensure that customers receive a high quality service and that both internal and external service levels are met
Document and assist in the resolution of customer complaints, escalating where necessary
Take full ownership of issues, and to ensure timely, effective resolutionThe Scheduler needs to be:

Experienced in providing exceptional customer service
Have the ability to communicate with clients confidently and effectively
Excellent IT skills, particularly Excel and CRM
Solid administration skills working with attention to detail This is a fantastic opportunity to work for an excellent employer in Milton Keynes in an exciting, fast paced environment, in addition to a competitive rate of pay.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 21st May 2021

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn

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