Job Ref: 215930820

Date: 2022-03-01 17:32:16

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We have an exciting opportunity for an experienced Service Support Advisor to join our client, a market-leading commercial appliance manufacturer in Milton Keynes. This is a hybrid role so you'll be working from home 2 days a week and the salary is £21,000.

As Service Support Advisor you'll be delivering best in class customer service, handling inbound calls and emails to resolve customer issues.

Responsibilities

Customer Service

Respond to customer calls & emails (approx. 30 per day) with an emphasis on inbound customer queries
Log calls and update customers with ETA’s/completion of the call
Provide pricing upon request
Communicate with customers about their repair calls – advising of any delays/ job status
Investigate and resolve customer complaints, quickly and patiently to achieve ‘best in class’ customer experience Field Support

Provide Service Technicians with further information as required (access times, spend limits etc.)
Support Business Development Managers Service Administration

Produce customer quotations and parts orders upon approval
Track warehouse orders to coordinate delivery with technician schedule
Maintain accurate customer information on SAP (address, contact details, access times etc.) The hours for this role are 8.30am to 5pm Monday to Friday.

Essential skills, knowledge, and experience:

Excellent telephone manner, able to remain calm under pressure and to deal with demanding customers
Methodical and organised
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks
Team player and problem solver Desirable skills, knowledge, and experience:

Experience from within the catering industry
A B2B and/or SME background would prove a distinct advantage Benefits include:

Competitive Salary
Work from home 2 days per week
Life assurance
24 days annual leave plus bank holidays
Employee Assistance Programme
Seasonal Flu Voucher
Staff Perks & Savings Scheme
Free Parking
Free Tea and Coffee
Dress Down Days
Staff Events If you like the sound of this role and have the experience above then we want to talk to you!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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