Service Coordinator

Permanent

£22,000 – £24,000

Milton Keynes

We are seeking a super organised, proactive, customer focused individual to join our client's business as a Service Coordinator.

You will be responsible for the efficient and effective planning and scheduling of work and engineers time, including travel arrangements, tools and equipment. You will be the single point of contact for all service jobs.

Key responsibilities will include but are not limited to:

Ensure all resources are effectively utilised to meet contractual agreements, service levels and customer requirements
Update, monitor and maintain the calendar system
Respond quickly and professionally to customer contact received
Answer general customer enquiries relating to Service to ensure a satisfactory resolution
Processing orders for service work
Liaising with internal staff, suppliers etc. to resolve customer enquiries
Liaise with Service Manager, where appropriate in relation to outstanding work, engineer utilisation and customer requirements
Ensure all reporting is completed in full and on time
Provide support to colleagues where necessary
Suggest possible improvements in the efficient operation of the department

We are looking for someone with:

You will be familiar with working in a multi-faceted, fast paced environment
You will have the ability to communicate professionally and diplomatically at all levels
You will be highly organised with strong time management and administrative skills, able to multitask and work under pressure
Ability to work as an individual whilst contributing to the overall success of the team
Self-motivated and able to work under pressure
Understand and adhere to company standards
Empathetic with a natural problem-solving nature
Advanced Word and Excel computer skills preferable

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 19th August 2020

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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