Job Ref: 214032246

Date: 2021-06-22 12:33:25

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Our client, is a public distance Learning and Research University, and one of the biggest universities in the UK for undergraduate education.

They are looking to recruit a small team of experienced Senior Customer Advisors to join their Student Services team in Milton Keynes. This role is to start asap until 1st October 2021, working 37hrs a week. This role is working from home currently and equipment will be supplied, however there may be a need to work at times in the Milton Keynes office. The hourly rate is £11.99ph.

Initially the hours will be Monday to Friday working between 8am-6pm (usually asking for at least one 6pm finish per week). However, if the role was to be extended the hours may revert to original shift pattern – which is 8am-8pm Mon-Fri with one late shift to 8pm per week, plus a 9-5pm Saturday – approx 1 in 7 Saturdays.

The role is to provide complex and/or curriculum related advice to support students and potential students in registration and study with The Open University, through both proactive and reactive contact via a number of channels including inbound and outbound phone calls, emails, letters, online webchat, online forums and face to face.

Skills and Experience required

Good communication skills and to be able to offer support and empathy if required.

Strong IT skills to be able to learn and use the inhouse and MS office packages.

If this is the ideal role for you, please apply online or call Sophie Holmes or Angela Hoxley on (phone number removed) to discuss further

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