Job Ref: 212614150

Date: 2020-10-19 13:25:35

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Working 4 on 4 off days and nights, the role of a Secure Contact Centre Advisor can be challenging, especially when working with one of the most high-profile and respected brands in the UK. This is an inteesting and stimulating role, working with a close knit team that support one another. You will be managing your own time and workload and are trusted to do a great job in our fantastic operations centre.

We are an internationally successful, protective services and security provider, combining cutting-edge technology with world-class security intelligence and our global network of experts cover every security risk.

This role is at the centre of our Securitas Solutions Strategy, this role ensures the operation of our Secure Contact Centre functions at all times within this customer focused, performance-based environment.

We always deliver a high level of customer focussed service to both internal and external customers in a timely manner.

With roots dating back to the 1930s, we've seen – and been a part of – ground-breaking changes within the security industry. We are now looking for a number of new Security Officers to join our team, to operate across a number of client sites and if this sounds like an organisation that you can contribute to, then we want to hear from you.

This a place where you can come to develop a career, with access to training and the ability to gain qualifications,, you can grow in confidence and take on more responsibility. Our people are empowered and are not micro-managed We trust people to do a good job and make a difference every day. And we recognise our employee's efforts and achievements through our 'you make a difference awards' and quarterly 'community award' schemes.

We look after our staff in many ways and provide excellent benefits that include, Various discounts on holidays and days out, Support to gain your SIA licence, discounts in a variety of well-known shops and online stores, Gym discounts, Life assurance, Childcare Vouchers, Cycle to work scheme, Car leasing and new car discounts, City & Guilds accredited training programme and above all a genuine career roadmap.

We are proud to be an accredited Top Employer

Securitas are redefining the way that Security is perceived within the security sector and unlike other security companies, we are driving solutions that combine people technology and knowledge rather than just static guarding. Our Secure Contact Centre is at the heart of the Securitas Solutions Strategy.

We are establishing a reputation that is second to none as we integrate with the operations teams within hundreds of high profile companies.

Essential Skills

You may have a backgroundof working in a contact centre or in a security role. If you have experience of working with customers over the phone and have an interest in technology this is the role for you.

You should be confident, articulate , proficient in the use of technology and be able to communicate well, both verbally and in writing.

Our people are always well presented, polite and proactive when engaging with customers to ensure a complete customer experience is provided, as we aim to maintain our outstanding reputation for excellence.

Desirable Skills

An SIA security licence (we will support you to get this)
A good understanding of computer software and packages, but we can help you as long as you have an interest in learningAbout Company

Securitas is the leading global security services provider employing more than 345,000 people scanning 58 markets, throughout North America, Australia, Europe, Latin America, Africa, the Middle East and Asia. In the UK, Securitas employs over 10,000 people, providing Protective Services to a wide range of clients from small local businesses, to national and global corporations, and even international airports. Its operational centre in Milton Keynes provides support to the largest mobile fleet in the UK. It also houses the industry first Training and Development Academy with accreditation from City & Guilds. Securitas' focus is on security and its ability to offer real value through its six Protective Services, including Fire and Safety. Unique within the industry, its focused service offering is a key differentiator in all the markets in which it operates. With its global footprint, Securitas is at the forefront of innovation, moving the industry towards predictive security by harnessing 'big data' to provide intelligent, pro-active solutions

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