Job Ref: 214767615

Date: 2021-09-28 18:08:26

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Scheduling Coordinator

£22,500

Temp to Perm

Milton Keynes

We are recruiting for a Scheduling Coordinator to join an innovative and ever growing company based in Milton Keynes.

Job Responsibilities:

* Ensuring all work is completed within customer SLA’s

* Maintaining trackers

* Reporting and being able to respond back to customers with progress updates

* Root cause analysis with projects, ability to identify trends

* Supporting with a busy mailbox

* Dealing with escalations and portal fall out

* Scheduling and securing slots for future work

* De-appointment report – cancelling appointments no longer needed

* Building close working relationships with other teams

* Producing and updating procedural documentation to support new and amended services

* Documenting and assisting in the resolution of customer complaints

* Supporting with external calls / meetings to customers

Skills and experience:

* Good level of written and spoken English

* Good level of Microsoft office packages (Excel, Word, etc)

* A high level of computer and system literacy (able to use multiple systems to complete a process)

* Previous customer service experience / experience in a contact centre

* Ideally experience making outbound calls or handling calls

* Experience of working within a target-based environment

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