Job Ref: 215415713

Date: 2021-12-20 18:41:18

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Scheduling Coordinator

Milton Keynes

Temporary

£11.54

We are recruiting for a Scheduling Coordinator to join a successful and fast past team that form part of a leading company in the energy industry.

The purpose of this role is to ensure work is scheduled in the most effective and efficient way for the business and customer. Whilst supporting the other departments in dealing with customer queries regarding scheduling. In addition to this you will be responsible for managing and understanding the expectations of the customer and ensuring service lines are adhered to

JOB RESPONSIBILITIES

* Ensure all work is completed within customer SLA’s

* Work closely with the Field workers to ensure the balance between quality and quantity of work is achieved in the most efficient way

* Proactively resolve issues for the customer to ensure outstanding work is within agreed targets

* Provide support on complex queries

* Produce and update procedural documentation to support new and amended services

* Document and assist in the resolution of customer complaints, escalating where necessary

* Involvement in the planning and deployment of new services and system enhancements

SKILLS & EXPERIENCE REQUIRED

* Proven track record in a high-volume call-based environment

* Previous customer service experience / experience in a contact centre

* Ideally experience making outbound calls or handling calls

* Experience of working within a target-based environment

* Good level of written and spoken English

* Good level of Microsoft office packages (Excel, Word, etc)

* A high level of computer and system literacy (able to use multiple systems to complete a process)

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