Job Ref: 213740599

Date: 2021-05-13 06:40:34

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Our client has a permanent vacancy for a Sales (Customer Service) Office Manager. You will manage the day to day efficient running of the Office to achieve overall targets, ensuring all orders and queries are processed to the pricing policy and in a timely and professional manner.

Role

To ensure that sales and administration staff provide the highest possible standard of customer service, contributing to company sales profit.

Contributing new and innovative ideas for change in process where needed and to build/ensure the framework of the Office is consistently adhered to.

Work closely with the Customer Service Manager to build solutions and new possibilities of improvement for the Office.

Point of contact for Team Co-ordinators when Team Leaders are absent.

Requirements

* Minimum of 5 years’ experience in successfully managing customer service within a service centre/ call centre environment /customer service role.

* A supervisory qualification

* Experience of managing cross-functional teams

* Experience in EHS practices

* Leadership skills and the ability to motivate and develop staff.

* Effective communication both written and verbal with correct grammar.

* Ability to work well under pressure

* Open minded to proactively search out solutions to increase productivity and efficiency in the sale office

* Strong Decision Making

* Strong working knowledge of Microsoft Excel, Outlook, Telephony based systems.

* Understanding of B2B order processing

* Customer relationship management experience

* Knowledge of customer service software systems/databases

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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