Job Ref: 215433321

Date: 2021-12-23 11:21:37

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Dealing with an interesting variety of inbound and outbound communications with customers, including calls, emails and live chats.

* To be the first line of support for our customers and charge point hosts

* Identify customer needs and resolve their queries on first contact

* Champion our exciting products and keep up to date with any developments to our market leading network

* You will be the face of bp pulse and voice of our customer

* Fast paced and dynamic work environment

* Act as an ambassador for our brand

Role Description:

Full time role – 40 hours per week, with options to work either 4 or 5 days a week out of 7 (this will include some weekend work)
Shifts range between 7:30am – 9:30pm
Part time role – 20 hours per week, various working patterns available

Qualifications:

* Strong customer focus and a positive attitude towards working collaboratively

* Flexible and resilient

* Experience of working in an agile, target driven environment through multiple communication channels (telephony & digital)

* Able to travel to and from our head office in Linford Wood – Milton Keynes

* Fast learner who embraces change in a positive manner

* Strong verbal and written communication (as you will be interacting with our customers via chat and telephony systems)

* Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce

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