Job Ref: 212931664

Date: 2020-12-21 15:46:31

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Progress Department Co-ordinator
High Wycombe HP12

Full time

Our client is one of the UK’s largest privately-owned distributors of steel tubes, fittings, valves and pipe supports. A privately-owned SME distributing pipeline equipment to the building services trade. Operating from 5 UK locations and profitably trading under current ownership for 19-years. Group turnover in the region of £22 million versus historic turnover in 2001 of £1million. A company with a demonstrable track record of responsible and profitable growth and job creation.

They are now looking to recruit an ‘all round – hands on’ Progress Department Co-ordinator. Ideally you will possess a background from within engineering and have affinity with the product. This role would suit an individual who is looking to grow and develop with a forward-thinking company.

Key responsibilities but not limited to: –

* Deliver unrivalled Customer Service ensuring as a branch we deliver industry leading balance management.

* Accurate reconciliation of Sage 200 ensuring Purchase Orders reflect anticipated delivery dates, as well as revising Sales Orders with expected delivery dates.

* Liaise closely with suppliers on fulfilment of all order balances, as well as customers on confirmed delivery dates.

* Processing of SOP’s including intercompany and direct orders to support balance fulfilment across the group.

* Building relationships with Suppliers and Customers alike.

* Process Sales Returns and Credit Authorisation Notes.

* Custodian of the returns register ensuring all returns are documented and the end to end process tracked.

* Process Supplier Returns as required.

* End of day and weekly hard close completion.

* Liaise closely with the Goods In department ensuring they are well versed on the days booking in priorities.

Background and Experience

* Extremely methodical with an eye for detail and able to adhere to set procedures.

* Build and nurture long term relationships with customers and suppliers alike.

* Understand the motivations and needs of the customer.

* Enthusiastic, driven, creative and focused

* Able to handle and prioritise incoming calls and e-mails. Interpret customer needs and deliver unrivalled customer service.

* Able to initiate, manage and adapt to change

* An effective communicator with strong interpersonal skills and the ability to develop, maintain and exploit strong internal and excellent external relationships at all levels

* Able to challenge, question, persuade and influence at the highest levels

* Detailed knowledge of Microsoft applications including Excel.

* Able to demonstrate a desire to win in a competitive market

* Always looking for creative ways to improve the business.

Candidate Characteristics

• Extremely methodical and compliance focused.
• Professional – attitude/appearance & values
• Results driven
• Excellent communicator
• Enthusiastic
• Customer Centric – strong relationship builder.
• Proactive
• Punctual
• Tenacious
• Resilient

Key Requirements

• Highly organised
• Capable of following procedures
• The ability to work with minimal supervision
• Fast learner

• Key eye for detail

• Able to work in a busy environment remaining calm and keeping a positive attitude

• Excellent customer service levels
• Computer and phone literate

• Team Player

• Adaptable

A fully employee owned business where all 120 employees are shareholders of differing proportions. A business that fully delegates and empowers all employees to fulfil their career ambitions, enjoy their work and time with Shawston. Employees who think like business owners.

“Being a fully employee owned company means our employees think more like business owners and have a vested interest in the success and growth of the business. We actively encourage the mind set of grow, innovate, evolve, invest.”

The innovative thinking and strategy set by the management team has allowed us to mature and take stock of the pathway to success. Making strategic business decisions to benefit customers first: when they are happy, we are happy, creating a spiralling effect providing benefits to the company, the employee shareholders and suppliers. We operate a customer centric focus via the individuals that are responsible for its success.”

Superior People. Superior Service.

PLEASE DO NOT APPLY FOR THIS ROLE IF YOU DO NOT HAVE THE RELEVANT EXPERIENCE.

NO AGENCIES THANK YOU

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