Job Ref: 215411238

Date: 2021-12-20 11:21:27

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Our client has permanent vacancies for Part Time Customer Advisors to provide customers with first level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with business objectives. You will be working remotely for this role till Spring 2022, when you can expect to be office based and home based.
We have the following hours available:
22 hours per week, 11am to 5pm, Monday, Wednesday, Thursday and Friday.
22 hours per week, 10am to 4pm, Monday, Tuesday, Thursday and Friday.
Key Outputs
To ensure that an excellent customer service is always provided
To answer incoming calls and deliver all customer interactions in a polite professional and appropriate manner, while working in accordance with the operating procedures
Responding to customer queries via multiple channels
To handle interactions for all workstreams within agreed timescales
Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
To work in conjunction with company policies and procedures
To ensure that all Data Protection requirements are complied with
To build and maintain effective working relationships with staff, visitors and contacts
Requirements
* Experience of working in a customer service role, preferably dealing with multiple channel enquiries
* Demonstrate a genuine passion for speaking to customers and answering queries
* Proven experience of excellent customer service skills
* Excellent customer service skills
* Excellent attention to detail, with high levels of accuracy
* Computer literate, including experience of using MS Office
* Effective communication skills, with excellent telephone manner
* Excellent listening and questioning skills, with the ability to extract detailed and relevant information
* Ability to use own initiative and work within defined procedures
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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