Job Ref: 215353573

Date: 2021-12-09 13:56:07

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Passionate about Customer Service?

Due to continued success, our client is now looking to recruit EXPERIENCED Multilingual Customer Service Advisor’s to join their Customer care Team based in Bicester.

Please be able speak English and one of the following languages; German, Spanish, Czech or Portuguese

This role is 2 days in the Bicester office and the remaing 3 days working from home.

You will be offered a generous starting salary of £23k to £24K – 10% Monthly bonus p;lus paid overtime + Excellent Benefits + 23 days Holiday + 8 Bank Holidays per year.

2 days from the office and work from home the remaining 3 days

Hours of work: Rotating shift pattern between of 9am – 6pm 

Key Duties:

As a Customer Service Advisor you’ll be expected to do the following:

Effective management of daily inbound and outbound call demand
Deliver exceptional customer service
Identify, assess, and resolve customer needs on a first call resolution basis
Be a subject matter expert for all areas of our products and services
Encourage brand loyalty in our customers; Promote new products and services
Provide a measured and results focused approach to customer complaints, ensuring SLAs achieved for resolution time
Manage your own caseload, utilising strong administration and prioritisation skills
Continually seek to improve the customer experience by identifying service improvement opportunities.
You will receive full training and work alongside their experienced team.
About You…

To be considered for the Customer Service Advisor role, you will have the following skills, qualities, and experience:

1+ Years’ experience in contact centre role
Speak fluent English and one other of the above languages stated
Flexibility to work occasional weekends
Previous experience in a target driven environment
B2C experience preferable

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