Job Ref: 215355113

Date: 2021-12-09 15:34:45

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WORKING FROM HOME – Loyalty/Lead Gen Advisors – £11.00 per hour

We're looking for a number of people to work until April 2022 (high possiblity of extension or perm).

A great temporary opportunity to join a prestigious brand with a global company, working as part of the Customer Hub team. The main purpose of this role will be to generate lead opportunities (warm leads), whilst providing an industry leading customer experience. You will drive excellent customer service to the ever-growing portfolio of customers.

Responsible for mainly outbound calling you will be making up to 100 pro-active calls per day within a busy lead-generation team. The calls you’ll be making will be to individuals who have received marketing information via email, with purpose of converting them (this could be via sending a brochure or booking a test drive). You’ll be maintaining relationships with customers, understanding their needs in order to retain and grow the existing portfolio.

Driven, passionate, proven experience of delivering excellent customer service required.

At times it will also involve answering customer queries via the inbound phone line and through the LiveChat service. Full training on how to generate leads and how to handle LiveChat is provided.

Working from home shift patterns:

Rotating shifts; 1 week 09:00 – 17:30 and then 1 week 11:00 – 19:30 – please note that candidates will need to work one Saturday in every eight or ten. They will receive *1.5 basic rate for this. Hours are 09:00 – 17:00.

Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes)

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