Job Ref: 213880195

Date: 2021-06-02 12:12:33

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Could you be the person to help us build our future success?

Location: Home Counties

Who we are:

We are a full-fibre broadband provider with £250m of investment. We are rolling out a 10Gbps FTTP networks and have a plan to cover a total of 250,000 premises bringing truly exceptional connectivity services to homes and businesses in the South of England. We want to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband.

Who you are:

We are looking for forward thinking, enthusiastic individuals to join our team. You will be keen to learn, adaptable and excited to be part of our fast growing organisation.

What we offer:

25 days paid holiday.

Pension

Private medical

Life insurance

Cycle to work scheme.

Health Screening

LTIP

Responsibilities:

Your primary responsibility will be the end to end management of customer installations.

This includes:

·        Working with design and construction teams to ensure accurate property information is available to drive scheduling.

·        Scheduling installations with customers, optimising engineer utilisation and customer service.

·        Ensuring installations are completed safely and to a high standard.

·        Management of escalations and operational issues.

·        Ensuring the installations team can meet demand in a growing business.

This will be achieved by:

·        Establish the Service Culture Swish Way (Customer Service)

·        Lean Champion driving change through the team

·        Establishing a culture of continuous improvement

·        Ensuring processes are in place to capture improvement opportunities.

·        Implementing, updating and embedding standardised processes.

·        Ensuring that processes are followed and understanding the reasons when they are not.

·        Root cause analysis of problems and incidents.

·        New Technology development and new ways of working

·        Resource Planning to meet the business plan.

·        Recruitment, Training and ongoing development of the team.

·        Materials forecasting

·        Building and managing good relationships with suppliers

·        KPI management

·        Escalation Management

·        Budgeting

·        Day to day financial admin

·        Managing the productivity of the team

·        Understanding and management of cost per Install

Requirements:

Core Skills:

Experience of leading telecoms installation engineer teams

Understanding of Fibre Technologies and installation techniques.

Extensive managerial experience (People and Operational)

Experience of managing rapid growth in field teams

Excellent Communication skills (written and verbal)

Highly competent at using IT systems to manage operations and support decision making.

Proactive and has a solution mindset

A sound knowledge of Health and Safety and ideally within a StreetWorks Environment

Ability to remote manage teams across different regions

Desirable Skills

Experience of Salesforce Field Service or similar scheduling tools.

Experience of managing installations in Multiple Dwelling Units

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