Job Ref: 215070899

Date: 2021-11-03 17:10:46

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What is a good Customer Experience?? Do you have a vision of what it should look like? Do you want to work in a business that gives you the autonomy to design your own strategy and give you the support needed to see this come to life? As the Head of Customer Experience at this business, you will get that exact opportunity and lead it from the front.

Key Responsibilities

End to end ownership of the customer experience journey. You will devise, design and deliver a new strategy to enable the business to expand and grow the business further.
People management of a team of around 30 customer service staff including 4 team leaders and managers. You will lead the team to strive for more and to achieve the business SLA's.
Lead employee engagement programmes focussed on learning and development, enabling individuals to excel.
Continuously improve overall operational efficiency and keep up to date with technology changes to enable this. We would love to hear from you if you are, or have operated as Senior/Head of in a Customer Experience or Service role. Ideally, you should have led change and transformation and have a proven track record in delivering service improvements within your career.

The business has been established for over 10 years and is a technology services provider to a range of industries. It operates from a head office in Bedfordshire, however, operates remotely. For the time being, you will be home-based with occasional travel into the office.

Long term you should expect to be on-site 2 days a week.

You will receive a base salary, 25 days leave plus bank holidays, a reward scheme, excellent working conditions, team and business events. There are plans for 2022 to greatly improve employee benefits.

The business is forward-thinking and is recruiting key hires to allow the business to grow both in the UK and internationally.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity

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