Job Ref: 214891494

Date: 2021-10-13 16:02:02

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German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service / German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Our client, a market leader in the Health industry, are currently looking to recruit a German Speaker with experience managing staff in a Team Leader capacity within a call centre or similar environment. We are looking for someone who is passionate about coaching and developing their staff, and able to ensure the highest level of customer service to their clients.

Salary – £28,000 – £32,000 per annum DOE

Location – Remote working with occasional office visits, must be in accessible distance to Milton Keynes

The Role

Line manager a team of customer support advisors
Develop and coach members of your team
Manage training for your team
Run regular team meetings, one-to-ones, and appraisals
Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets
Act as an escalation point for customer issues and complaints

The Ideal Candidate

Fluent in spoken and written German and English
Previous Team Leader experience working within a Contact Centre, Call Centre, or similar environment
Passionate about mentoring and coaching people
Outstanding customer service skills
Experience working towards KPIs and SLAs

If this role sounds of interest, please apply with an up to date copy of your CV.

German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

German Speaker / Bi-Lingual / Fluent German / Team Leader / Contact Centre / Call Centre / Customer Service

Apply Now