Job Ref: 213581353

Date: 2021-04-20 15:21:05

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One of our Milton Keynes based clients requires a German speaking Part time Customer Services Advisor who is fluent in German to work on a part time basis, 5 hours a day, Monday to Friday or working 25 hours, possibly over three/four days per week. This role is a 12 months maternity cover contract starting early June, and will involve mostly working from home.

Main areas of responsibility:

• Receiving phone calls from distributors and/or customers, taking orders and answering queries

• Two-way liaison with distributors and staff, via phone, post and email

• Responsible for taking queries and having ownership of issues raised

• Receiving and responding to correspondence or forwarding for action as required

• Actioning administration resulting from calls and emails

• Coordinate with the internal departments to find solutions and resolve queries

• Maintain follow up with the customer, whose query you had solved, ensuring they are satisfied with your solution

• Handle customer queries patiently and provide resolution

• Having the flexibility and being prepared to assist within Customer Services or other departments should the need arise

• Translation and proof reading as required

• From time to time take on special projects in conjunction with improving Customer Services

• Checking the results of achieved incentives and passing them on for payment

• Raising CHQ as well as credit/demo memos when need arises

• Administration of the bank statements and updating the Sales Order spreadsheets

Key Performance Areas include, but are not limited to:

• Working towards company target of 1st call resolution for contacts to Customer Services

• Identifying threats and opportunities affecting Sales/Profitability

• Be able to work effectively as part of a team, and loyal to the company's issues and goals

Skills and Attributes • Fluent both verbally and written in German is essential

• Previous customer service experience, including complaint handling

• The ability to multi-task, handle calls and emails, while maintaining a professional, yet friendly persona

• Knowledge of customer services ethics, principles and procedures

• Proficiency in administrative and documentation procedures

• The ability to identify sales opportunities to maximise Distributor/Customer spend

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