Job Ref: 214473293

Date: 2021-08-19 14:32:15

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One of our Milton Keynes based clients requires 2 German speaking Customer Service Advisors (one 25 hours per week and the other full time hours) who are both fluent in German / English.

This role involves mostly working from home, however initially office based until fully trained.

Main areas of responsibility:

• Receiving phone calls from distributors and/or customers, taking orders and answering queries

• Two-way liaison with distributors and staff, via phone, post and email

• Responsible for taking queries and having ownership of issues raised

• Receiving and responding to correspondence or forwarding for action as required

• Actioning administration resulting from calls and emails

• Coordinate with the internal departments to find solutions and resolve queries

• Maintain follow up with the customer, whose query you solved, ensuring they are satisfied with your solution

• Handle customer queries patiently and provide resolution

• Having the flexibility and being prepared to assist within Customer Services or other departments should the need arise

• Translation and proof reading as required

• From time to time take on special projects in conjunction with improving Customer Services

• Checking the results of achieved incentives and passing them on for payment

• Raising CHQ as well as credit/demo memos when need arises

• Administration of the bank statements and updating the Sales Order spreadsheets

Key Performance Areas include:

• Working towards company target of 1st call resolution for contacts to Customer Services

• Identifying threats and opportunities affecting Sales/Profitability

• Be able to work effectively as part of a team, and loyal to the company's issues and goals

Skills and Attributes

• Fluent both verbally and written in German and English is essential

• The ability to multi-task, handle calls and emails, while maintaining a professional, yet friendly persona

• Proficiency in administrative and documentation procedures

• The ability to identify sales opportunities to maximise Distributor/Customer spend

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