Job Ref: 213420729

Date: 2021-03-24 10:13:27

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German Speaking Customer Service Advisors

Job description

Interaction Recruitment are currently working on behalf of a dynamic and exciting well established business and recognisable named business based in Milton Keynes. Our client is based just outside of the city centre (so no traffic ques in the morning!), in a modern and well equipped contact centre (subsidised cafe and vending machines).

German Speakers are required to support customers of a well-known German bank. No previous experience of the financial sector is needed as excellent induction and in-depth training are provided for people who are professional on the phone in German. You would be part of a German-speaking team in a well organised, friendly company.

Various shifts patterns are required to fit in with the demands of the business so successful candidates will be expected to remain flexible to work shifts for the following hours:

***07:00 – 19:00 Monday to Saturday, 40 hours per week (example shifts 7am – 4pm or 10am – 7pm*** 

The successful Customer Service Agent should possess the following skills and experience:

You will:

Answer existing German-speaking bank customers’ enquiries about card payments

Be responsible for processing payment queries

Liaise with bank cardholders and branches about ongoing cases

You need:

Fluent (to native level) verbal and written German language skills

Good level of English

Professional telephone manner

Good attention to detail

Previous office-based customer service or call centre experience is desirable but not necessary.

In return, you will be provided with all the support and tools you will need to be successful. On top of this there is also an attractive benefits package in place on successful completion of your three-month probationary period that includes:

29 days paid holiday per annum, increasing with length of service

Possibility to 'purchase’ a maximum of 5 extra days per year

Subsidised canteen available throughout the day

Exclusive discounts from leading retailers

Free hot drinks and Wi-Fi on site

Realistic career progression opportunities

Discounted cinema tickets, restaurant vouchers and much more

Salary: £23,500 per annum (40 hours per week)

The company provides services in the customer service, complaints, correspondence, fraud, disputes, chargebacks, collections and debt management service lines, for both consumer and commercial customers, on behalf of some of the world’s largest banks and building societies.

This is an exciting opportunity which will give you excellent financial and customer service experience as well as the chance to learn new skills.

If this sounds like the kind of role you would thrive in and you are an outgoing, passionate, customer service focused individual then this is your opportunity to get your foot in the door of a world leading financial company who can help you to fulfil all of your goals in the financial sector then apply now!

INDCCP

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