Job Ref: 214514011

Date: 2021-08-25 15:11:44

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German Customer Care Team Leader – Cambridge
Permanent

Location: Cambridge (Mixture of Remote and Office working if required a relocation package included)

£29,000 per annum

(Monday to Friday, 37.5 hours a week between 07:00 and 18:00)

Client Profile

Origin Multilingual is proud to announce, we are searching for a German Language Customer Care Team Leader to join an industry leader in health and beauty industry.

Purpose

The Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for the network and the role is to motivate and support a team to truly represent the values and principles of the company.

Responsibilities

Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
Resolve complex customer queries and complete follow-up actions.
Use bespoke company IT systems to resolve and process customer orders and queries.
Carry out call quality reviews and help your team develop using a coaching approach.
At peak times, take calls and handle customer enquiries.
Recruitment of Customer Care Administrators.
Collaborate with colleagues in the company to help us be the best we can be.
Develop product and process knowledge to continue providing excellent customer service.
Be a proud ambassador of the company to customers and colleagues.

Personal Specification

Previous Team Leader/Supervisor experience
Passionate about delivering customer service.
Fluent in spoken and written German and English.
Willing to learn how to use a variety of bespoke IT systems.
Positive and engaging communication skills.
Coaching & feedback skills.
Ability to work in a team, ask for help and trust colleagues.
Face to face Customer Service skills with visitors and at events.
Ability to prioritise a varied workload.
Interpret department, team and individual metrics for continuous improvement.
Problem-solving skills to take the initiative and develop your knowledge.
We will accept applications from candidates who are seeking sponsorship for a Skilled Worker Visa. Please advise on application if this is a requirement.

If this sounds like the role for you then contact Origin Multilingual UK today to begin your application or click apply below

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