Job Ref: 212149535

Date: 2020-10-08 19:12:58

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LJM Talent Resourcing are proud to be representing a global business specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

If you have a keen eye for detail and have at least 6 months customer service experience in a contact centre or a degree in Law then this may be the first step towards a new career!

We are currently recruiting for keen individuals to join the specialist Fraud team in Milton Keynes. The business is offering a competitive salary of £20,467 plus excellent benefits, with Full Time, permanent positions available.

Key responsibilities:

– Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client

– Contacting customers to establish authenticity of transactions, following correct internal procedure

– Adopting appropriate questioning techniques to deal with card holders

– Handling queries to the satisfaction of the customer and the department

– Taking appropriate preventative action in order to minimise losses to the client

– Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.

– Resolution of non-technical queries

The ideal candidate will:

– Have previous contact centre experience, preferably in the financial industry

– Have credit card/ banking industry experience

– Have excellent communication skills

– Be enthusiastic and flexible with the ability to work as part of a team

Working hours:

Roles are available on a full-time basis, working 40 hours per week with shifts on a rota basis between 8am – 8pm Monday to Sunday.

Job role

The successful candidates will be responsible for liaising with clients and customers regarding transactions on their account/s that have been deemed potentially fraudulent or the customer feels is fraudulent. The team member will be responsible for delivering an exceptional customer experience during any contact they have with the customer.

Benefits:

As well as a competitive salary, ongoing training and a fast paced, fun working environment this role comes with the following benefits –

– 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)

– Free on-site parking

– Peoples Pension scheme

– On-site canteen

– MediCash Plan (On completion of 6 month service)

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process

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