Job Ref: 213950225

Date: 2021-06-10 16:09:09

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My client is currently recruiting for an experienced Customer Service Agent with E-Commerce experience to join a brand new team.

Responsibilities:-

* Deal directly with customers either by telephone or electronically via CRM

* Manage all direct customer orders as per the internal sales order process.

* Handle and respond efficiently to all general and order specific direct customer enquiries

* Support with order status updated and delivery tracking queries

* Effectively manage calls, enquiries, order, complaints

* Communicate and coordinate with the internal and third party stakeholders.

The ideal candidate will have previous experienced with a Customer Service E-Commerce position and knowledge of CRM systems. You will be self-motivated with an enthusiastic approach and be able to provide excellent customer service. An effective communicator, you will be professional with good problem solving skills

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