Job Ref: 213834226

Date: 2021-05-25 19:11:12

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JOB TITLE: Customer Service Specialist

LOCATION: Milton Keynes, UK

Contract: 12 months (Maternity Cover)

GPS have an exciting 12 month contract available for an experienced customer service specialist to be the main point of contact for international / retail / web customers via phone, e-mail. You will also be experienced in creating and compiling orders that come in from the sales network and creating Sales Order Acknowledgment’s

Key Responsibilities:

* First point of contact for international customer queries

* Answer queries or pass on to the appropriate department

* Contact web customers as required

* Receive orders from the sales network team

* Collate information from above orders and process onto the blue cherry system

* Liaise with the sales manager and operations manager in the ordering of stock process

* Double check quantity ordered matches original order

* Create and send sales orders to customers confirming quantities ordered, pricing per garment and embroidery instructions

Desired Qualifications:

* Previous experience in a customer service role is essential

* Advanced MS Office skills – emails, excel, word

* Ability to communicate in a professional manner with managers & clients

* Fluent English (both written & oral)

* Excellent telephone manner

* Attention to detail is a must

* Confident to speak to a wide range of customers

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