Job Ref: 215845583

Date: 2022-02-17 19:53:44

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Quality Personnel are recruiting for a Customer Support Coordinator working in an independent family-owned company.

You will be office based and the role purpose is to develop customer services procedures, to manage customer and supplier returns for all countries.

This is a busy role working 9am to 5pm

Main duties:

* Reviewing and processing customer returns on the CRM system, and raising returns notes on One Office

* Liaising with purchasing on inspecting returned goods for compliance

* Arranging collections of returns with carriers from service centres

* Arranging supplier returns

* Issuing of customer credits

* Review and query all open issues, with an aim to have all open issues no older than 6 months

* Monitor Customer Returns, and chase up after 30 days of request

* Review and monitor customer complaints via the customer survey

* Review and update the Routeco Corporate Information Pack

* Liaising with Warehouse Team / Service Centres/ Suppliers/ Customers

* Receiving customer service calls

To be considered:

* You should enjoy dealing with people, creating and maintaining relationships as well as making a good impression both personally and for the organisation

* Be able to demonstrate you have the persistence to see a job through to conclusion and the ability to work within a structured environment

* Good Microsoft office (Excel)

* Experience in similar role is important

Excellent company benefits including free parking, 25 days holiday plus bank holidays, Employee discounts, volunteering scheme.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 2nd year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application

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