Job Ref: 215635835

Date: 2022-01-24 10:51:47

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We’re looking for a temporary worker to join our client who is based on outskirts of Milton Keynes (due to location a car driver is essential).

This is an on-going temporary role, initially £11 per hour for the 1st 4 weeks training, on successful completion of training the rate will increase to £12.82 per hour.

You’ll be working as a Customer Support Co-ordinator.

Working within a team you’ll be supporting the customer services department.

You'll be responsible for allocating resources from contractors to undertake remedial work in customers’ homes.

Main duties:

* Allocating work to the customer support operation team / contractors to fix issues that have arisen in new homes

* Monitor, receive and log results of all telephone calls and emails

* Prepare weekly reports for each site detailing outstanding defects

* Liaise with NHBC regarding claims

* Oversee the work of contractors and report poor outcome to Customer Service Head Office

* Maintain reasonable timescales for any remedial work and ensure customers are kept updated and informed throughout

To be considered:

* Ability to work independently, prioritise work and take initiative

* Strong customer services experience (with complaint handling)

* Be able to work under pressure / in a fast-moving environment

* Confident computer skills as you will be using a variety of different systems

Working Monday to Friday (Hours of work Monday to Thursday 8am until 5pm with 30 minutes lunch and Friday 8.30am until 4pm with 1 hour lunch). Excellent benefits offered.

Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes)

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