Job Ref: 213792918

Date: 2021-05-20 06:53:31

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Customer Support Assistant

Permanent

From £23,000 DOE

Milton Keynes

Do you enjoy helping customers and providing an exceptional service?

Do you have the ability to remain calm under pressure?

If your answer is Yes – then we could have just the job for you!

This busy role is worked on a rotating shift pattern that requires you to work a 37.5 hour week between the hours of 8am and 6pm, Monday to Friday.

In return you will joining a large, successful organisation that actively encourages career development and personal growth.

Key responsibilities of Customer Support Agent will include but are not limited to:

Dealing with and resolving customer queries quickly with a friendly and efficient manner, often under pressure
Identifying the need to escalate more complex queries to the relevant teams or departments
Liaising with customers directly via telephone and e-mail
Developing product knowledge to ensure you can find the swiftest resolution to issues
Working within Service Level Agreements
Ensuring excellent customer service and support throughout
Recording accurate information in the CRM
Liaising with internal teams to find resolutions for customer issues
Attend, contribute and present at team meetings and other internal events
Work tirelessly to achieve team targets relating to retention and growth

Our Customer Support Assistant needs to have:

Previous experience within customer service / technical support is essential
A background in technical product support desirable
A passion for technology
Experience of dealing with and resolving customer issues
Good telephone manner and a desire to go above and beyond
Knowledge of SAP / CRM systems desirable
IT literate and good knowledge of MS office tools
Willingness to be extremely flexible
Work well under pressure
Desire to learn and progress within the Company

If you feel you have what it takes to be our Customer Support Assistant, please apply today because we'd love to hear from you!

Customer Support Assistant role advertised: 18th May 2021

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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