Job Ref: 213879842

Date: 2021-06-02 11:53:57

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Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role within an organisation known and recognised worldwide? If this is relevant to you, keep reading..

Working Hours: 35 hrs per week
Location: Milton Keynes, Caldecotte Business Park

Responsibilities:

Answer incoming calls from customers and applicants providing product information, account opening support as well as account maintenance
Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers
Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customersQualities:

A passion to deliver exceptional service to customers
Adaptable, high energy levels and desire to help others
Able to work independently in a team-oriented and fast paced environment
Good analytical and problem solving skills
Self-directed, driven and a positive attitudeRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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