Job Ref: 215105541

Date: 2021-11-08 16:08:12

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Do you wish to further develop your customer service skills within a leading financial services organisation? Are you looking to kick-start a career within financial services or would you like to transfer your current skill set to a customer focused role?
As a customer support agent, you will have the opportunity to use your skills and ideas to provide outstanding support to our customers.
Combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and
representing our brand.

Working Hours: 35 hrs per week
Location: Milton Keynes, Caldecotte Business Park

Salary: £12 p/h

Responsibilities:
– Answer incoming calls from customers and applicants providing product information, account
opening support as well as account maintenance
– Build rapport with customers to resolve service issues and queries and deliver outstanding
service to customers
– Take ownership of customer enquiries and respond to escalated customer issues in
accordance with agreed procedures
– Communicate professionally and regularly with leadership and peers on the status of accounts

and escalations
– Meet established goals for all metrics, including call quality, productivity and customer
acquisition by focusing on maximising service to customers
Qualities:
– A passion to deliver exceptional service to customers
– Adaptable, high energy levels and desire to help others
– Able to work independently in a team-oriented and fast paced environment
– Good analytic and problem solving skills
– Self-directed, driven and a positive attitude

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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