Job Ref: 215387687

Date: 2021-12-15 14:16:01

Apply Now

We're looking for talented individuals with a desire to help people and work in a digital bank to join our growing dynamic customer care team where you will provide guidance and support in our Contact Centre via the telephone, to a wide variety of customers.

In our customer care team, you will have the opportunity to use your skills and ideas to provide outstanding service to our customers.

Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of a start-up with 150 years of experience. You will play a vital role in servicing our customers and representing our brand.

Working Hours: 35 hrs per week

Location: Milton Keynes, Caldecotte Business Park

Responsibilities:

Answer incoming calls from customers and applicants providing product information, account opening support as well as account servicing and maintenance

Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers

Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures

Communicate professionally and regularly with leadership and peers on the status of accounts and escalations

Meet established goals for all metrics, including call quality, and productivity by focusing on maximising service to customers

Qualities:

A confident and pleasant telephone manner

Customer focused, with the ability to show empathy and relate to customers

Customer Services background desirable

Flexible and adaptable to change

Collaborative, can demonstrate good team work ethic and of working with others

Ability to problem solve for our customers and with your colleagues

Able to plan and organise your time and effectively

Benefits:

Comprehensive induction training

Competitive rate of pay

Great insight into the Banking Products and Services

Potential for extension / conversion permanent opportunities available

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

Apply Now