Job Ref: 215687974

Date: 2022-01-31 08:25:29

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Customer Support – Milton Keynes

Salary negotiable depending on experience

Key Responsibilities:
Answer incoming calls from customers providing product information, price & delivery, invoice queries, order progress and amendments.
Build rapport with customers to resolve service issues and queries and deliver outstanding service to customers
Take ownership of customer enquiries and respond to escalated customer issues in accordance with agreed procedures
Communicate professionally and regularly with leadership and peers on the status of accounts and escalations
Meet established goals for all metrics, including call quality, productivity and customer acquisition by focusing on maximising service to customers
To foster and maintain relationships with key customers to improve our retention rate and support growth
Gain understanding and knowledge with the company ERP system and processes.
Build relationships external sales engineers regarding customer requirements and offer administration support to help obtain sales growth.
Offer support in the accounts receivable process and follow the “invoices in dispute” procedure when required and chase outstanding debt

Skills and Experience:
A passion to deliver exceptional service to customers
Adaptable, high energy levels and desire to help others
Able to work independently in a team-oriented and fast paced environment
Good analytic and problem-solving skills
Self-directed, driven and a positive attitude

In the first instance please email your CV stating your notice period and salary expectations

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