Job Ref: 214053226

Date: 2021-06-24 14:09:05

Apply Now

PE Global is currently recruiting for a Customer Service Representative for a 6-month contract role with a leading multinational Animal Health client based in Milton Keynes.

Responsibilities
• Manage all incoming Customer Service queries & Business enquiries.
• Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP
• Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.
• Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company..
• Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible
• Daily/Weekly/Monthly Reporting
• Raise incident reports for any non-conformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary follow-up support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager
• Manage Customer back orders in SAP and ensure systems are always clear and up to date
• Undertake relevant training as provided by the Company
• Ensure compliance with approved Company policies and procedures

Requirements
• Minimum of 2 years in Customer Services/order processing role.
• Experience in the pharma, biopharma or medical devices industry is preferred.
• A methodical and organized approach
• Computer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essential.
• Accuracy and attention to detail.
• Concentration for routine tasks.
• The ability to use your own initiative but also to know when to refer to a senior team member.
• Flexibility and willingness to work additional hours as required at key times.
• Be highly organized with an ability to manage their time and priorities effectively.
• Ability to multitask.

Interested candidates should submit an updated CV
Please click the link below to apply, call Alba on (phone number removed) or alternatively send an up to date CV alba@peglobal.net
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert

Apply Now