Job Ref: 214003272

Date: 2021-06-17 14:53:36

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Walters People are currently looking for a Customer Services Manager on a 12 month FTC.

The suitable candidate will be used to working in a busy, fast paced, 360 role looking after teams of up to 30.

This is a hands on role and that will involve leading and developing a team of 30 Customer Service Representatives with the daily running of KPI reports, sales order processing, chasing of orders and dealing with a variety of queries.

The Main Responsibilities will include

Work collaboratively with other Customer Service Team Managers to oversee the effective day to day management of the Customer Service operation
Display the highest level of verbal and written communication to our customers
Carry out induction of new recruits, develop ongoing training plans for all team members and review effectiveness of training
Training matrix to be set up and maintained for all members of team
Proactively identify and implement order process improvements
Carry out monthly evaluations of telephone calls on all team members to ensure call standards are delivered and high level of customer service is maintained.
Conduct monthly reviews and annual appraisals, which must include an agreed training and development plan for all individual team membersMust Have

Proven track record of running a very busy fast paced large Customer Service Team
Strong, motivated, passionate and resilient Leader
Excellent communication & written skills
Fantastic computer skills

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