Job Ref: 212599275

Date: 2020-10-15 12:28:08

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Customer Services Manager

We are looking for an experienced Team Manager to drive the performance of the team against the Service Level Agreements set by Kia.

Customer Services Manager Responsibilities:

Supporting the team with escalated complaints and issues
Recruitment and onboarding of new Advisors
Internal reporting (both activity, performance, and insight) to the Account Manager
Liaising with internal departments (e.g. IT, HR)
Liaising with Kia Head Office personnel
Performance management / improvement
Workflow management; ensuring the team is adequately staffed to deliver the service.

Customer Services Manager Requirements:

Excellent business administration skills with strong attention to detail
Strong communication skills and the ability to inspire others
Gravitas and personal self-confidence, particularly when dealing with challenging situations (both yourself and the team)
Excellent IT skills; experience of using CRM systems is particularly important
It will help your application to have experience of managing a team working remotely
An in-depth knowledge of customer services (B2C); you should possess demonstrable experience of managing a team in a comparable setting
It is not essential to have experience of the automotive industry, but it will help your application to have a working knowledge / interest.

About ROI:

Return on Investment is a market-leading, pioneering business based in Nantwich in South Cheshire employing over 300 employees across five locations. ROI is a unique business; our success is based on an absolute focus on delivering excellence to our clients by creating a company that people love to work for.

ROI has built its enviable reputation predominantly by providing sales support services to the automotive industry; our future strategy is to grow the business into new areas of industry and our Bureau Team has been set up to deliver this.

The Bureau Team is responsible for delivering short-term / pilot projects to a range of clients both the prove the concept and to help clients unfamiliar with our services understand how we work and realise sales growth.

So far we have experienced fast growth within the team and have been able to secure several exciting contracts. As a result, we seek an experienced B2B Account Director to manage and develop the client relationships with the aim to grow the accounts.

Location: Milton Keynes

Salary: £32,000 per annum

Contract type: Full time, Permanent, 37.5 hours per week

Benefits: £500 health and well-being allowance, healthcare, car allowance, pension.

You may have experience of the following: Customer Service Manager, Customer Service Team Leader, Customer Service Supervisor, Admin Manager, Team Manager, Office Manager, Administration Manager, etc.

Ref: 94857

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