Job Ref: 212707927

Date: 2020-11-05 22:11:20

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Customer Services Executive

Temporary

£10.50 per hour

Milton Keynes

Our client is looking for a number of experienced Customer Services Executives to join their busy team.

Start Date: Tuesday 1st December 2020

Duration: Initially 6 months – potentially longer, or temp to perm for the right candidate

Hours: Monday to Friday 9:00am – 5:00pm

Location: The company is based in Tongwell, Milton Keynes. However, you will be working from home for the time being – all the necessary equipment will be provided

Pay: £10.50 per hour

Key Responsibilities:

Responding efficiently and professionally to calls (inbound and outbound) and emails providing one call resolution for customers and internal staff.
Answering queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used.
Taking ownership and working within guidelines to resolve customers' specific contractual matters.
Recording all queries and action points on the customer contact system.
Adhering at all times to the Data Protection Act and Consumer Credit Act.
Prioritising and organising work to make outbound calls when required.

Profile of the ideal candidate:

A minimum of 2 years experience within a similar Customer Services role.
Pro-active, engaging and able to hit the ground running.
Enthusiastic about the role and working for the business.
Able to comply with policies and procedures and the handling of data.
Comfortable working in a targeted environment.
Have excellent written and verbal communication skills.
Able to apply a great amount of attention to detail to their work.

Please note:

Due to the sensitivity of the information you will be handling, a Criminal Record check (DBS) and a Credit Check will need to be completed prior to starting.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 5th November 2020

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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