Job Ref: 213303286

Date: 2021-03-05 14:33:15

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Customer Service Team Leader – Milton Keynes

The Company:

Focus Group Recruitment have the pleasure with working alongside global leading electric charging business. My client are the UK leaders within their sector.

The Role

Due to planned growth and business requirements, we are now seeking another Team Leader to assist in the growth of the customer service division.

The purpose of this role is that the incumbent will communicate company goals, safety practices, and deadlines to team. Motivate the team members and assesses performance and quality. Provide help to leadership team, including hiring and training, and with clear updates on team performance. Be responsible for reviewing, processing and monitoring numerous aspects of the customer journey whilst maintaining excellent customer service levels. He/she will be required to demonstrate excellent multitasking skills, good time management alongside the ability to work well under pressure.

Responsibilities will include:

* SME for critical customer operations systems to maximise process efficiency and customer engagement

* To identify and bring new standards to operational tasks.

* To supervise the running of a safe and efficient operational, working within clear guidelines to help achieve operational standards and defined outcomes for your responsibility area / shift approach.

* Team Shift/Time Management.

* To ensure current processes established on site are adhered to.

* To drive for a culture of continuous improvement through KPI management and process review.

* Discover training needs and provide coaching

* Carry out staff 121’s

* Maintain a Skills Matrix for the team & review regularly

* Identify the need, organise and/or deliver training to develop skills

* Undertake and support employee appraisals and pay-structure reviews

* Undertake disciplinary and related tasks in conjunction with HR support

* Interview, recruit, Induct and monitor new staff through their probationary period

The Candidate:

The ideal candidate will have 3 Commercial years of experience as a Team Leader this is a great opportunity for a customer services team leader to join a dynamic and forward thinking team. You will have solid knowledge of the following:

* Experience in people leadership

* High level organisational and planning skills,

* Organisational and time management skills.

* The ability to effectively motivate and performance manage teams in a fast-paced environment

* Quality experience.

* Interpersonal skills with the ability to develop effective relationships at a variety of levels both within the team and with the client and customers.

* Excellent communication skills

* Result orientated and target driven.

The Location:

The role is based in Milton Keynes and is commutable from Northampton, Luton, Bedford, and Aylesbury. For more information, please forward your CVs or alternatively call (phone number removed).

Salary: £25,000 – £28,000 + great benefits including, contributed pension scheme, 25 days + 8 days bank holidays

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