Job Ref: 215178272

Date: 2021-11-16 19:31:37

Apply Now

Permanent
Location: Milton Keynes and flexibility to work from home
Salary: up to £25,000
An exciting opportunity has arisen to work for an award-winning organisation based in Milton Keynes. As a member of the Customer Support Team, you will have a variety of responsibilities that contribute to the successful delivery to clients. In the role of Customer Service Support Coordinator, you will ensure customers receive the best possible experience, by providing first-class customer service.
Our client offers excellent training and a long term career path that leads into Service Delivery management.
Key Responsibilities:
* Provide reactive telephone, live chat and email support, in line with pre-defined SLAs
* Improve overall customer satisfaction via positive interactions with system users through the regular support channels and on occasion, face to face
* Pro-actively engage with key, operational customer sponsors through phone calls, emails
* Regular surveys and gathering of feedback from customers to determine where improvements need to be made
* Proactively monitor system activity for customer accounts to identify potential issues before they occur and positively impact their overall objectives
* Working closely with the wider internal customer group to ensure successful delivery of the contract and ensuring customer retention
* Analyse data to identify performance trends, creating management reports that can be utilised to design and implement improvement initiatives
* Occasional site visits, delivering presentations
Essential Skills:
*
* Excellent written and verbal communication
* Customer-driven with the ability to build long term relationships
* Good analytical skills
* Minimum of 12 months customer service/ administration experience
The successful candidate will possess:
A willingness to take initiative and responsibility
A strong focus on customer service/experience
Tenacious and adaptable
Ability to plan and manage change
Strong ability to multitask and prioritise
Target driven with an ability to work well under pressure and meet tight deadlines
Strong problem solving and organisation skills
Proactive attitude to work
Benefits: 25 Days annual leave (plus 8 days bank holidays), Personal Training Budget (in addition to other training opportunities provided), National Rail Card, Perkbox membership and Multiple social and charity events each year

Apply Now