Job Ref: 212748686

Date: 2020-11-13 11:38:14

Apply Now

Reporting To:

* Service Manager

Responsible for:

* Management of the PPM and Service programme for 130 hospitals nationwide. The coordination and recording of emergency call out response.

Principal Duties & Responsibilities:

* Principal Duties & Responsibilities:

* Managing all aspects of Service scheduling to c.130 hospitals across the UK, including PPM/Service work to engineers, Procurement, Stock control, Call Outs and customer liaison.

* Contract Management

* Ensuring master data is correct including contract details and parts/BOM etc.

* Managing support staff

* Managing Customer Liaison

* PPM/Service visits will be carried out.

* Customer satisfaction

* Investigating non-conformance, customer feedback.

* Procurement of all PPM/Service parts

* Stock scheduling

* Liaise with field PPM/service fitters for material requirements and work allocation

* Manage clients Plant information on SHJ customer portal

Qualifications and Training:

* Degree level or equivalent

* Experience in managing/planning within a service provider industry.

Other Key Working Relationships:

* Will work closely with:

* Other office managers for coordination and management of call-out works

* The Site PPM and Service Engineers

* The Office Manager for administration and ordering/invoicing issues.

* The IT Manager for IT support

* The Business Support Manager for project related issues

Apply Now