Job Ref: 215466953

Date: 2022-01-04 15:40:59

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Agria Pet Insurance has a fantastic opportunity for a Customer Service Representative to join our team based in Aylesbury. You will join us on a full time, permanent basis and in return, you will receive a highly competitive salary of between £19,500- £21,000 per annum plus benefits, depending on experience.

The roles are initially homebased, but you will have the option to work on a hybrid basis once the offices re-open and following successful completion of your training. Candidates must have excellent home broadband connection in order to run our multiple systems.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We were named one of the UK’s best workplaces for 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK, so this is an exciting time to be joining our team.

In return for joining us, we will offer you a whole array of benefits including, but not limited to:

25 days holiday plus 8 bank holidays

Holiday buying and selling scheme

A day off on your birthday

 A competitive pension and life assurance scheme

 Access to a health & wellbeing platform

 Discounted gym membership

 1000’s of online and high street discounts via Moorepay

 Investment in your training from day one, and continued support of your development throughout your career with us

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

Answering all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance

Outbound calling including; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications

Objection handling including; policy cancellations, premium increases, Claims decisions

Undertaking departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels

Responding to customer enquiries appropriately, ensuring all documentation is professional and correct

Dealing and attempting to resolve customer complaints

Recording and maintaining accurate policyholder information using the in-house computer systems

Providing and maintaining exemplary levels of customer service at all times

Maintaining a thorough working knowledge of all policy terms and conditions

Maintaining good housekeeping at all times

What we are looking for in our Customer Service Representative:

Key Skills & Attributes:

Effective questioning and listening skills

Good organisational and interpersonal skills

Ability to work under pressure and to tight deadlines

Computer literate (MS Office) with keyboard skills

Precise comprehension and ability to communicate clearly in both verbal and written form

Ability to work to agreed performance targets

Ability to work independently and as part of a team

Desirable Qualifications & Experience:

Educated to GCSE level or equivalent

Having strong customer service skills is essential

Previous experience in a customer facing role is desirable

Proven track record of meeting agreed performance targets

Reliable with a sense of responsibility

To have a genuine interest in the health and wellbeing of animals

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law

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