Job Ref: 215227028

Date: 2021-11-23 08:42:44

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Rohan is one of the original, British, innovative, outdoor clothing brands. We were founded in the heart of the Yorkshire Dales in 1972. We have been innovators in technology, testing and garment design for almost half a century. We have clothed over a million people for the most inhospitable and challenging environments around the world. We have made their everyday lives a little more enjoyable, and their more modest adventures a little more possible. Our aim was – and is – to provide the very best, outdoor and travel, performance clothing in the world.

Who are we looking for?

To fulfil this exciting role you will possess exceptional customer service skills which you have gained whilst working in a customer service environment.

You will also have the following qualities:

Excellent organisational skills

Excellent computer skills

Attention to detail

Effective verbal and written communication skills essential

Ability to work well within a team or as an individual

Confident in making decisions

Time Management Skills

About the role

The ideal candidate will use their past experiences to support the Customer Service Team.

Main duties of the role consist of:

Telephone enquiries

Order processing

Maximising Sales

Email and letter communication

Delivery update correspondence with customers

Courier reports and communication to customers on parcels

Further investigation on payment details as required

Handling of Complaints

Offering internet support

Taking orders over the phone

What’s in it for you?

Having been retailing in the UK for over 40 years in the outdoor industry, we are able to offer an excellent pay and benefits package.

Plus all of this:

Generous clothing allowance

50% discount on our own clothing

Contributions to a Pension scheme

Life cover based on salary

Employee Assistance Scheme

Extensive in-house training and access to e-learning modules

9.00 am to 5.00 pm working hours

23 days holiday plus Bank Holidays

About the company

We make gear to keep you protected and comfortable in the world’s wildest places. From performance clothing to shoes and luggage we have created a range that is all you need and nothing you don’t. From our original and iconic “bags” to our latest innovations everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire forty years ago. That is what still make us unique.

We just make gear that delights our customers and delivers on our promise

NO AGENCIES PLEASE

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