Job Ref: 214569567

Date: 2021-09-02 20:16:12

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Customer Service Order Processor
£20,000
Milton Keynes

Are you looking for a customer care career at one of Europe's leading businesses? We are recruiting talented individuals to join the team as a Customer Service Order Processor at the head office of our international client in Milton Keynes.

This is a role in which you can make a real difference to customers businesses, by offering first-class customer service and administration/order processing. To be successful, you’ll have an excellent telephone manner dealing with queries and using an ERP system.
 
Main Responsibilities

Organisation of inbound email and distribution of customer queries
Accurately process orders by direct order entry onto the company computer database and check and release EDI orders
Making outbound calls to customers to clarify any order queries
Ensure that all customer orders are scheduled in line with their requirements and work closely with other departments to ensure that they are despatched and delivered within agreed timeframes
Raise orders for all non-stock items after completion of processing
Create and maintain professional working relationships with all internal stakeholders
Contribute to individual and team results in line with departmental KPI’s Essential Skills/Qualifications

The ideal candidate will:

Have previous experience of working within an order processing role
Be self-motivated and courteous with a good telephone manner
Have experience of working within a busy, fast-paced and demanding environment with the ability to work accurately and within strict timescales
Have excellent communication and strong administrative skills
Have a keen eye for detail with the ability to spot errors
Be numerate and computer literate Desirable Skills/Qualifications:

Previous experience of working within a customer service environment in a manufacturing or similar industry would be ideal as well as:

Experience of sales order processing
Knowledge of SAP & CRM system
Knowledge of products related to the roofing industry would be advantageous If you like the sound of this role and you fit the above description, then we want to hear from you!

Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status

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