Job Ref: 213295841

Date: 2021-03-04 15:41:31

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Telephone Banking Advisor

We are recruiting for a reputable Contact Centre based in Milton Keynes, Caldecotte MK7 8LE.

If you are seeking an opportunity within financial services, this may be the role for you!

Here below will state the information you will need to know about the job opportunity.

Responsibilities

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.

Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.

Analyse customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients

Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.

Full Time – 40 hours per week.

Permanent – Monthly pay.

£(phone number removed) per annum / £9.84 per hour.

Working flexibly 5 days across Monday – Sunday / fleible shift rotation required

Free onsite parking.

Canteen onsite.

4-weeks paid training Monday – Friday.

Training

4-week training programme Monday to Friday 9am-6pm, this will be fully paid! During this period, we cannot authorise any absence/annual leave as we require 100% commitment throughout the 4 weeks training.

INDCCP

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