Job Ref: 215355260

Date: 2021-12-09 15:43:19

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Quality Personnel are recruiting a permanent Customer Service Representative for their manufacturing client based in Milton Keynes.
With an expansive global network of offices and facilities, the organisations services include digital and physical book distribution, print on demand, and digital learning.
Main Duties:
– Providing information, ordering and system administration services to clients and customers via telephone, email, other written and face-to-face contact with clients and customers
– Responding appropriately and swiftly to orders, admin requests, enquiries, return requests, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
– Ensuring all telephone orders are processed accurately within the in-house database as per the Customer’s requirements.
– Making judgements re delivery methods.
– Liaising with other departments within the Company with regards to problematic orders/accounts.
– Proactively engage with clients and customers about their businesses and their requirements
– Working to SLA’s
To be considered:
– GSCE level (or equivalent) education required
– Clear written communication skills including professional management of email
– Professional telephone manner and skills
– Display positive, cheerful, and proactive behaviours at work and when representing the company.
– Display good problem-solving skills
– Calm under pressure
Benefits
Working Monday to Friday 37.5 hours per week – 8.30am until 5pm, 23 days annual leave plus 8 BH = 31 days holiday (closed Xmas), Life Assurance, Company Pension Scheme, Company Sick Pay Scheme, Service Awards, Discretionary Bonus Scheme, Free Parking.
Please note the 1st 2 weeks of employment will be spent in Plymouth for training.

Quality Personnel acting as Employment Agency and Business

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