Job Ref: 215329324

Date: 2021-12-06 18:29:31

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Customer Service Executive

Permanent

Milton Keynes

£24,000 – £25,000 p.a.

We are recruiting for a Customer Service Executive with an energy or utilities background to join an established and highly successful business based in Milton Keynes.

The ideal candidate would be enthusiastic, and customer driven. The purpose of this role is to deliver exceptional service to a broad range of customers, which includes end users, partners & suppliers however the role will be based within the Utilities team, which is mainly Supplier focussed.

Job responsibilities:

* Handle incoming telephone calls, emails and LiveChat queries regarding the services that provided, within the agreed SLA’s

* Answer Metering and Data based queries

* Be the first point of contact for Energy Suppliers and raise emergency jobs

* Proactively handle and resolve customer complaints within a timely manner through to resolution

* Handle internally escalated complex queries, including non-payment issues in line with agreed objectives

* Help provide informative customer feedback and insight to drive process improvements across the business

* Champion the customer requirements throughout their contract by having comprehensive knowledge of the business systems and processes so that issues can be effectively resolved

Skills and experience essential:

* Utilities experience

* Proven track record in good customer experience

* An understanding of the energy industry

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