Job Ref: 213812182

Date: 2021-05-21 17:11:44

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My client is a leader in their field. Due to significant growth, they are looking to add to their customer team.

The Role

Customer Services Executive within the UK Operations Team

Key Responsibilities:

Liaising with customers over the telephone, electronically or face to face
Manage all customer orders
Provide pricing and delivery information
Obtain and evaluate all relevant information to handle product and service enquiries
Maintain customer data bases, pricing and delivery information
Organise workflow to meet customer timeframes
Log details of enquiries, comments and complaints and details of actions taken
Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Prepare and distribute customer activity reports

Skills Required:

Proven customer service experience across a range of business sectors
SAP skills
Ability to communicate clearly and accurately at all levels
Strong Ms Office Skills
Sales order processing

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer

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