Job Ref: 213819195

Date: 2021-05-24 13:41:16

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Customer Service Desk Analyst – German Speaking

Our Client is a large international corporation employing over 90,000 employees worldwide and has revenues in excess of £15 billion, which is in the process of consolidating many on its local European service desks to its central service centre located in the heart of Milton Keynes.

As a result, they are looking to hire a fluent German speaker to join the team to work on a hybrid remote model office based 1 – 2 days per week to provide technical assistance to colleagues in Germany, although no prior technical support experience is necessary as full training will be provided, any prior IT Service Desk experience is desirable.

We will rely on you to:

* Provide Service Desk Support by supporting users in diagnosing, reporting and resolving (70% or above) or correcting hardware and software problems.

* Install, maintain and troubleshoot hardware and software according to company standards – reconfigure existing systems and/or performs system upgrades as required

* Log all issues with appropriate documentation as requested

* Route calls to appropriate support teams as per described troubleshooting steps

* Monitor and escalate issues until resolution, closure or the appropriate group has accepted

* Maintain current knowledge of support knowledge provided through training and the Knowledge Base

What can you expect?

* The Customer Service Desk Agent role affects colleagues of all levels, in all of our companies, in every region of the world.

* Being the first point of contact on any technology-related process, application or device, you will be providing first-level technical phone support by diagnosing, reporting and resolving or correcting hardware and software problems.

* You will manage all aspects of the Installing, maintaining and troubleshooting hardware and software according to company standards – reconfiguring existing systems or performing system upgrades as required.

* This will require monitoring and escalating issues until resolution, closure or handoff to a specialized support team.

What will you be rewarded with?

* Good work life balance with a competitive salary

* Comprehensive benefits programs including excellent pension contributions, private health insurance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs.

* 26 days’ holiday with the option to buy or sell up to 5 days per year.

What you need to have:

* Must be Fluent or Native German speaker

* Strong customer services skills

* Ideally prior experience working in a phone base customer service position.

* Ideally Degree Educated

* Desirable technical support experience

Location: Remote (Milton Keynes 1 – 2 days per week)

Salary: £25,000 – 30,000 per annum

Benefits: 27 days holiday, Private Medical, Pension

If you are interested in this role, please do click apply and we will be happy to hear from you

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