Job Ref: 215751997

Date: 2022-02-07 14:04:30

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One of our lovely clients who are continuously growing and expanding are looking for a full time (Office based Customer coordinator to work in their Milton Keynes Office).

* Act as the first respondent for all incoming service requests, telephone, email and online

* Handling and recording retailer customer queries and service issues in a timely and accurate manner.

* Be conversant and ensure adherence to all Trading Standards and Consumer Act legislation

* Be conversant in all written and supporting client documentation, e.g. Guarantees, Service Level Agreements

* Managing and maintaining good customer relationships

* Able to provide and maintain good customer experience levels

* Working with key stakeholders to manage, monitor and improve client relationships

* Responsibility for service resolution within given and agreed timeframes

* Take ownership of problems through to the point of solution, completion or responsible handover

* Responsibility for ordering, dispatching and recording of service parts, co-ordinating with our factory colleagues in China

* Manage returns and report on key issues and trends

* Manage and monitor service engineer performance

* Perform other related duties, as required

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