Job Ref: 215925770

Date: 2022-03-01 13:44:16

Apply Now

Customer Service Coordinator
Location: Stokenchurch, HP14 3SX
Salary: Competitive
Contract: Full Time, Permanent
Do you excel in customer services and want to be part of an enthusiastic and dynamic team?
DEKRA Automotive is a talented team of people that bring out the best in a business.
Your role and responsibilities
The main focus of the role is to take calls from customers to arrange vehicle inspections tailored to suit the type of vehicle being inspected and deploy a suitable engineer.
Key duties and responsibilities
* Answer incoming calls and assist customers with their specific enquiries
* Book and allocate customer jobs to engineers
* Update database/portals with changes and status of each customer
* Liaise with engineers to book follow on jobs for customers
* General administration including taking payments, issuing receipts and customer correspondence via email and post
* Work to SLA's for our existing customers
About you
The ideal candidate will:
* Have experience within a customer service environment, preferably in an office/contact centre environment
* Possess excellent communication skills along with a good telephone manner
* Be proven in providing exceptional customer service
* Have an ability to deal professionally, calmly and tactfully with customers and internal colleagues
* Be proficient in all Microsoft Office applications
* Have a good geographical knowledge
* Experience in scheduling is preferable
To apply
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance!
No agencies please

Apply Now